Foire aux questions

WeDoxa is an independent company, specialised in the management of reviews for healthcare institutions. Their role is to manage reviews in accordance with the ISO 20488 standard for online reviews. The intervention of a third party moderator ensures that the standard is applied.

An authenticated review comes from an identified person whose experience with the evaluated establishment or service is real. WeDoxa implements all measures to fight against fake reviews.

WeDoxa s'engage contractuellement à faire respecter les exigences liées :

• à la Réglementation Générale de Protection des Données personnelles (RGPD)
• au décret n° 2017-1436 du 29 septembre 2017 relatif aux avis en ligne de consommateurs
• à la norme ISO 20488 relative aux avis en ligne

The WeDoxa moderation service is available to :

- ask to post a review

- report an inappropriate review

- exercise your right to withdraw a review

Notices are submitted at the request of thestablishment.

- In rest homes : A questionnaire is sent at least 3 months after the resident's admission.

- In follow-up care and rehabilitation : A questionnaire is sent at the end of the hospitalization.

We invite you to contact the institution to obtain the secure questionnaire.

Each institution is contractually committed to display the measures available.

- Posters are put up in places where people pass by to explain the process of collecting/publishing reviews.

- Flyers are available at the reception desk to allow people who have not been asked for their opinion to provide their contact details.

- A form is available on the residence's website.

A secure questionnaire administered by WeDoxa is then sent by email.

Anyone can submit an opinion.

- Residents, patients and their carers

- Visitors

- Employees 

- Professionals working in or for the establishment

- Others

Reviews are published as soon as the person is identified as a patient, resident or carer.

Older people can file a review with the help of a caregiver who :

- remove the difficulties associated with the use of digital tools,

- will ensure the absence of cognitive disorders (e.g. Alzheimer's) that could impair their judgment,

- will ensure that no influence is exerted by the establishment's employees.

In this case, the questionnaire makes it possible to specify whether the opinion reflects the opinion of the resident, the carer or both.

In order to allow all residents (except those with cognitive disorders) to submit a review, WeDoxa also offers a telephone survey service.

Yes, all reviews are forwarded to the establishment, but the publication remains completely anonymous.

Reviews are forwarded to the management of the establishment concerned in order to :

- enforce the requirements of the ISO 20488 standard to combat false notifications,

- enable the establishment to understand and resolve the reasons for dissatisfaction.

Personal data are used by WeDoxa for the reviews management. They are not used for any other purpose or passed on to third parties. The data collected remains the property of the establishment. For any request, you can contact WeDoxa or the establishment concerned.

Reviews are published anonymously with the initials of the author.

However, your contact details are recorded by WeDoxa in order to fight against false reviews and to allow the management of the establishment to contextualise the review.

Reviews are automatically published 10 days after the review is submitted.

In accordance with the ISO 20488 standard, a publication delay allows the WeDoxa moderation service to check the reviews and the professional to exercise his or her right of reply before publication.

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The reviews are published on the WeDoxa.com website. In addition, the establishment may decide to activate the publication on :

- its website,

- the site of its group,

- specialised directories, whether or not they are WeDoxa partners.